No more missing invites!

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Changes to the invite process.

Spam filters and other such services have long since been the bane of all software vendor's attempts to legitimately send automated email-based application notifications.  That said, we live in an age whereby such security measures are a must-have for most organisations and therefore a necessary-evil we must learn to accommodate.

We at TreeVue have experienced the same headache with automated email based workspace invitations going 'missing' from time to time.

There is also little argument to the belief that emails from a personal email account (preferably one from which the user is already aware) as opposed to from some generic address is much more likely to (1) reach it's target and (2) actually be opened and read by the intended recipient.

As part of our on-going endeavours to ease and simplify the user engagement process, we have published a couple of updates in recent days that we believe will start to address this very problem.


It's all in the wording.

We have tried to focus on the core problem of sending notifications from personal accounts where possible whilst addressing the impact of a user not receiving their invitation in the first place.

Hopefully the following minor updates go some way to deal with this pain point.

  1. Removed the requirement to 'accept' an invitation.
  2. Provided the ability to copy/paste specific workspace links (URL's).

No longer invite.

One way to remove the reliance upon accepting an invite is to remove the concept of 'invites' all together, and that's exactly what we have done.

Upon granting access to a TreeVue workspace a user is still sent an email notification, but unlike the previous version they no longer need to click to confirm their acceptance of that invitation.  In fact all you need to do is login (or register) and your newly granted access awaits.


A simple copy & paste.

Whilst our automated notification email is clear and informative, its no substitute for a new user receiving a personal email from someone they trust.

Upon granting access to a new user the administrator can now simply click the copy link in the workspace dropdown or top-right of the member list screen to copy a direct link to the workspace to your local clipboard.  This link can then easily be pasted into a personal email or other message application and voila!


How To.

Why not take a quick look at our 'how to' support article with where to find the Copy to Clipboard feature.  It couldn't be simpler.

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More to come.

That's not all... we are looking to further improve all aspects of user registration and initial user engagement.  We will soon be adding targeted prompts to support users through the sign-up process (what to click on and when), support for SMS-text based user validation and a more streamlined document sharing and collaboration experience.


Integrated Support

You spoke and we listened!

In line with our continued quest for service excellence, we are happy to confirm release of our new and completely overhauled support system.  TreeVue users now enjoy a seamless and fully integrated help-desk experience through which our team can support and guide whenever and wherever you need them without need to exit the TreeVue service.

Gone is the previously separate help-desk system which required it's own user registration and logon credentials.  Working with industry leading providers Zendesk and Zopim, our knowledge base and ticketing system is accessible directly from within our web interface.

We have also integrated chat capability whereby you discuss issues and queries with our support team in real-time, with a view to resolving most of your problems there and then.  The service automatically picks the best method through which to contact us, therefore if team members are available you are instantly redirected to a live chat session, only taken to the ticketing system in the event that no one is free for immediate assistance.

Our new self-service knowledge base provides the starting point, with an ever growing library of frequently asked questions, how to's and other useful articles.  Hopefully you can find the answers you're looking for without even needing to contact us.

In the event that a new ticket is required, we've tried to make the process as simple as possible requiring just two clicks of a mouse and population of a single text box.  We automatically record your username, email address, the browser you're using and even which TreeVue page you are using when the ticket is generated.

 

Enhanced Upload

Enhanced Upload

We are happy to announce TreeVue’s new and improved document upload service

We have overhauled our browser-based upload capability to provide a more intuitive and integrated user experience.  This includes support for multiple document and folder uploads as well as direct migrations from popular third-party services such as Google Drive, Dropbox, Box, FaceBook and Instagram as well as from WebDav and FTP repositories.