You spoke and we listened!
In line with our continued quest for service excellence, we are happy to confirm release of our new and completely overhauled support system. TreeVue users now enjoy a seamless and fully integrated help-desk experience through which our team can support and guide whenever and wherever you need them without need to exit the TreeVue service.
Gone is the previously separate help-desk system which required it's own user registration and logon credentials. Working with industry leading providers Zendesk and Zopim, our knowledge base and ticketing system is accessible directly from within our web interface.
We have also integrated chat capability whereby you discuss issues and queries with our support team in real-time, with a view to resolving most of your problems there and then. The service automatically picks the best method through which to contact us, therefore if team members are available you are instantly redirected to a live chat session, only taken to the ticketing system in the event that no one is free for immediate assistance.
Our new self-service knowledge base provides the starting point, with an ever growing library of frequently asked questions, how to's and other useful articles. Hopefully you can find the answers you're looking for without even needing to contact us.
In the event that a new ticket is required, we've tried to make the process as simple as possible requiring just two clicks of a mouse and population of a single text box. We automatically record your username, email address, the browser you're using and even which TreeVue page you are using when the ticket is generated.